Arthritis ACT, ABN 25538506729, is a non-profit registered charity organisation that aims to improve the quality of life of people in the ACT who are living with pain or fatiguing conditions including any type of arthritis, any type of chronic pain, myalgic encephalomyelitis/chronic fatigue syndrome (ME/CFS) or any other fatiguing condition including long COVID. It was established in 1977 and over recent years we have joined with the ACT ME/CFS Society and Pain Support ACT.
PRIVACY STATEMENT
Arthritis ACT adheres to the Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000. Arthritis ACT affirms the protection of individual or authorised delegates from the unfair or unauthorized use of their personal information. Arthritis ACT adheres to the following principles.
PRINCIPLES
Collection of Information: Personal information can only be collected when it is necessary for an organisation’s operations.
Use and Disclosure of Information: Information can only be used or disclosed for its original purpose of collection.
Data Quality: All information must be recorded without bias, feeling, assumption and undue subjectivity.
Data Security: Arthritis ACT will take reasonable precautions to protect personal information so that it is not misused, lost, accessed by unauthorized people, modified or disclosed.
Clients or authorised delegate Files: All clients or authorised delegates have the right of access to their files.
Openness: Arthritis ACT must be able to document its practices and make this information available to all who request it.
Access and Correction: Arthritis ACT will take all reasonable steps to allow people to access their personal information unless the law does not allow it.
Identifiers: Government Agency identifiers cannot be used as an identifier. This includes Medicare numbers, tax file numbers, Health Care Card numbers or future identity numbers assigned by Government Agencies.
Sensitive Information: Collection of sensitive information will occur with an individual or authorized delegate’s consent, unless the collection is; required by law to establish, exercise or defend a legal or equitable claim, or; necessary to prevent or lessen a serious or imminent threat to the life or health of the individual or authorised delegate who is the subject of the information.
PROTECTING YOUR RIGHTS
In the case of a privacy issue, contact:
CEO: Arthritis ACT 1800 011 041 | Privacy Commissioner: 1300 363 992
A full copy of the Arthritis ACT Privacy Policy is available on request.
COMPLAINTS PROCESS
We take complaints very seriously. Our complaints policy and form is located here.
We also take mutual obligations very seriously as most of our programs are group programs. If you would like review of service users rights and responsibilities please click here.
